CertifiedEmail Document Delivery™

Sensitive documents delivered conveniently and safely

What is CertifiedEmail Document Delivery?

CertifiedEmail Document Delivery is provided in conjunction with our partner Striata

 

The CertifiedEmail Document Delivery solution enables companies to reliably deliver sensitive documents, such as bills and statements, as a securely encrypted email attachment. It also allows consumers to effect transactions, such as paying a bill, directly from within the email or attachment itself, with just one click.

CertifiedEmail Document Delivery offers a fast, efficient, and green billing method with guaranteed delivery, resulting in lower operational costs, higher customer satisfaction, faster payments, and new marketing opportunities.

The CertifiedEmail Document Delivery solution replaces paper with rich electronic documents that are delivered as secure attachments directly to customer inboxes.

Electronic document delivery can be used to replace any paper document that is printed and delivered by mail. This includes statements, bills, letters, invoices, collection notices, policies and other high volume and system generated document output.   CertifiedEmail Document Delivery is designed as an exact replica of the paper that it replaces, but with optional, additional, interactive functionality, such as intuitive navigation, pre-populated application forms, feedback submission, embedded data and opinion polls or surveys.

Email is a cost effective, alternative delivery channel that augments the online channel and complements corporate electronic communication strategies, with the significant benefit of achieving paper reduction. Supported by advanced email deliverability technology, electronic documents are protected by state of the art security mechanisms and integrated with high response functionality.

CertifiedEmail Document Delivery is a joint offer with Goodmail’s respected partner Striata.  Striata is a global eDocuments, eBilling and eMarketing software application developer and services specialist.

Document Delivery Features and Benefits

• Significantly reduces paper, print and postage costs.
• Provides the ability to integrate advanced functionality such as repayment calculators, contact detail update forms, call-back request forms, cross-selling tools and basic analysis – within an offline electronic document.
• Maximizes a firm’s green efforts by reducing paper output.
• Utilizes CertifiedEmail token technology and additional encryption technology and remains encrypted offline and outside the mail client – protecting confidentiality.
• Electronic documents allow for additional customer touch points and new CRM and marketing opportunities.
• Trusted links within the Document Deliveryument drive qualified web traffic and augment existing online services.
• Effective marketing real estate provides opportunity for personalized, targeted marketing efforts.
• Detailed tracking reports provide insight into customer behavior.

Who should use Document Delivery?

• Insurance Companies are utilizing this solution to generate ePolicies, agent commission statements, and consolidated electronic invoicing.
• Banks are using the solution to support their online banking strategies and to maintain critical touch points with customers.
• Utilities are using our electronic solution as an alternative bill delivery channel.
• Telecommunications companies are utilizing this solution to drive adoption of their online strategy.

Top reasons to use Document Delivery

• Email delivery equals paper turn off.  Inbox delivery of bills, statements, policies, and notifications result in 5-15% times higher paper turn off than directing customers to a self service website alone.
• Inbox delivery equals faster payment.  No pre-registration for electronic payment is required and one-click payment is enabled directly from within the eBill itself.  Our clients have seen a 30-60% reduction in average time to pay (DSO).
• Improved eMarketing and Qualified Portal Traffic.  Secure electronic document delivery lends itself perfectly to highly targeted, personalized and extremely cost effective marketing.  Customers are linked directly to the relevant section of your website for maximum uptake on offers.
• Access customers that do not use your website:  75% of your customers use email multiple times per week with as many as 44% going online every day.  The first step to a digital relationship with these customers is to deliver electronic documents to the email inbox.  Including intelligent links will drive customers to your portal.
• Your online portal plus email delivery equals maximum customer satisfaction.  A recent survey indicated that 43% of consumers would like to receive their bills and statement in a secure attachment.